(For App Store, please scroll down).
Here's how to access your Google Play receipts:
1) Open the Google Play App.
2) Tap Menu and then Account
3) Tap Purchase history.
You can also view your receipts in your email, below is an example:
Here's how to access your App Store receipts:
1) Open 'Settings' on your Apple device.
2) Open the top row that says your name and that underneath it says Apple ID, iCloud, Media & Purchases.
3) Open 'Media & Purchases' (with the App Store icon), and then 'View Account'.
4) Open 'Purchase History', and then locate the purchase you've made.
5) When you find it, open the purchase via the 'Total Billed' button.
6) Resend the receipt to your email, and send us a screenshot. It looks like this: